iphone 5 battery life too short
Symptoms | Quick Checks |
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Deep Dive
Check | Result | Action | Code | Commodity |
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1.Use the Visual Mechanical Inspection (VMI) Guide to identify conditions that affect warranty and service eligibility.
Important: Only damage described in the green section of the VMI is eligible for warranty service. Damage described in either the yellow or red sections of the VMI is not eligible for warranty service. Also refer to HT3547: Handling a mixed-failure repair if appropriate. |
Yes | Go to step 2. | ||
No | Go to step 6. | |||
2.Use diagnostics to verify battery condition.
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Yes | Go to step 3. | ||
No | Replace the battery.a | B03 | IPHONE COMP BATTERY | |
3.Use diagnostics to determine usage and standby time. If these times are the same, it points to a corrupt system process running in the background that is draining power.
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Yes | Restore device using latest version of iTunes.
Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding. |
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No | Go to step 4. | |||
4.Use diagnostics to determine any apps that are unsupported on the device. Are there unsupported apps listed? |
Yes | Restore device using latest version of iTunes.
Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding. |
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No | Go to step 5. | |||
5.Use diagnostics to determine any apps that are hanging or causing memory issues that may be draining the battery.
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Yes | Instruct user how to quit background processes on the device. | ||
No | No trouble found.
Suggest http://www.apple.com/batteries/iphone.html as a resource for the user to learn about optimizing battery settings. |
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6.Determine whether the device is eligible for out-of-warranty service (yellow section of VMI) or is ineligible for service (red section of VMI). Is the device eligible for out-of-warranty service? |
Yes | Go to step 7. | ||
No | Return device to user. Due to damage, the device is no longer eligible for support. | |||
7.Inspect the device for liquid damage by checking for:
Is liquid damage present? |
Yes | Replace whole unit out-of-warranty. | B01 | IPHONE |
No | Go to step 8. | |||
8.Use diagnostics to verify battery condition.
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Yes | Go to step 9. | ||
No | Go to step 12. | |||
9.Use diagnostics to determine usage and standby time. If these times are the same, it points to a corrupt system process running in the background that is draining power.
|
Yes | Restore device using latest version of iTunes.
Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding. |
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No | Go to step 10. | |||
10.Use diagnostics to determine any apps that are unsupported on the device. Are there unsupported apps listed? |
Yes | Restore device using latest version of iTunes.
Warning: This will delete all user data on the device. Verify user has a backup or has given consent before proceeding. |
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No | Go to step 11. | |||
11.Use diagnostics to determine any apps that are hanging or causing memory issues that may be draining the battery.
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Yes | Instruct user how to quit background processes on the device. | ||
No | No trouble found.
Suggest http://www.apple.com/batteries/iphone.html as a resource for the user to learn about optimizing battery settings. |
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12.Determine if the device has any physical damage that makes this component repair impossible. Is the device eligible for a component repair? |
Yes | Replace the battery out-of-warranty. | B03 | IPHONE COMP BATTERY |
No | Replace whole unit out-of-warranty. | B03 | IPHONE |